"Summertime, and the livin’ is easy," say the lyrics to a much-loved song. And HAProxy’s user ratings on the quarterly G2 Grid® Reports for Summer 2024 are hot indeed with a Satisfaction Score of 98!
G2 Grid® Reports are quarterly reports from G2.com, the world’s leading platform for real user reviews of business software. HAProxy’s press release describes the results in detail. For this summer, HAProxy achieved a record 18 Leader positions.
This includes long-time leadership in Load Balancing and Container Networking, plus new Leader positions in major areas such as API Management, DDoS Protection, DevOps, Web Application Firewall (WAF) and Web Security. G2 has also awarded HAProxy 47 badges, recognizing achievements in key areas such as Best Results, Best Relationship, and Best Usability.
High satisfaction helps HAProxy lead the Leader quadrant
A G2 Grid® is an interactive tool that can tell you a great deal about a product. For instance, the default G2 Grid® for Load Balancing shows HAProxy in the Leader quadrant, with an amazingly high Satisfaction score (the left-to-right axis) of 98 and a Market Presence score well above average. To learn more about these scores, check out G2’s Research Scoring and Methodologies guide.
When using the Live score, you can also select for the market size of responding companies - Small Business, Mid Market, or Enterprise. Use this selection option to find the grid result and reviews appropriate to your company size.
Then, try the Trending option from G2. The picture shifts to show who’s hot, as you see in Figure 1. The vertical axis is replaced by a Momentum score. HAProxy is now #1 on each of the axes, as well as overall.
G2 results show HAProxy as a leader in load balancing, container networking, API management, DDoS protection, and web application firewall - and more. Check out the G2 reviews for HAProxy yourself and see what you think.
Figure 1: Momentum Grid® Report for Load Balancing
How HAProxy listens to user feedback to improve customer satisfaction
How did HAProxy reach a customer satisfaction of 98 for load balancing in the G2 Grid® Reports? Sure, good products have happy customers. But how can customers be that happy?
Part of the answer is simple. HAProxy has achieved high customer satisfaction ratings on G2 by responding to the feedback that customers leave in G2 Reviews.
One of the most challenging aspects of these reviews, for vendors, is that they always include the dreaded question: “What do you dislike about <product name>?” As a vendor, you see your product’s weak spots highlighted in customer reviews, for all to see. 😬
But, here at HAProxy, we listen to all the feedback. Then we work to “turn that frown upside down” by addressing customer concerns.
Here are a few comments from the “dislike” question for HAProxy load balancer reviews in 2020:
“No UDP support.”
“A GUI for configuration would be a plus.”
“There are no historical stats kept by the software.”
“I've never had HAProxy fail in the 10+ years I've been using it.”
OK, that last one was pretty nice – but what about the others?
Here’s what has happened since those reviews were posted:
In November 2022, we announced HAProxy Fusion Control Plane, which includes both historical stats and a GUI.
And just recently, we released HAProxy 2.9, which includes – wait for it – UDP support!
Recent G2 reviews from the Summer 2024 period show that these products are received positively:
“Fusion is amazing - alone worth the license cost”
“Everything like, no cons detected, please use it”
So that’s part of how HAProxy achieves such solid results: by listening to customers; feeding the input into the product roadmap; and launching new products and improving existing ones to give customers more of what they need.
What’s a user to do with G2?
What are you to make of these outstanding results? For one thing, HAProxy cares about what users think and say. We are constantly seeking customer feedback, input, and ideas.
For another, HAProxy has been, is, and always will be obsessively customer-centric. Not only do we put in the work up front; we follow up, with the G2 Grid® Reports as a critical source of vital customer feedback.
And HAProxy is the undisputed leader in multiple categories. For organizations needing load balancing, API gateway, WAF, or DDoS protection, HAProxy Technologies should be on any team’s shortlist.
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